FAQ
Need quick answers? Find everything you need about orders, shipping, and returns below.
For full details, please refer to our official policy pages.
Orders & Payments
How do I place an order?
Select your favourite items, add them to your cart, and complete checkout securely.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Shop Pay.
Learn more in our Transactions Policy
Shipping & Delivery
How long does delivery take?
Orders are processed within 1–3 working days and delivered within 5–12 business days across the UK.
See details in our Shipping Policy
Can I track my order?
Yes — you’ll receive a tracking email once your order ships. You can also visit our Order Tracking Page.
Returns & Refunds
What is your return policy?
We offer a 30-day return period from the date of delivery.
Read full details in our Refund Policy
How do refunds work?
Refunds are processed within 2–5 business days after we receive your returned item.
Customer Support
For any other questions, contact our team:
📧 info@celestelondon.com
📞 +44 7476 957251
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday - Sunday: 11:00 AM – 4:00 PM